Fundamentals of Troubleshooting – The Global Ready Academy

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HomeCourseFundamentals of Troubleshooting

Fundamentals of Troubleshooting

Fundamentals of Troubleshooting

About This Workshop

This comprehensive course combines both rapid troubleshooting techniques and in-depth root cause failure analysis to provide a complete problem-solving toolkit for industrial professionals.

Master two complementary approaches to equipment problem-solving: quick-response troubleshooting for immediate resolution and systematic root cause analysis for permanent solutions. Learn when and how to apply each method while maintaining safety, quality, and efficiency standards.

Key Benefits:

  • Reduce equipment downtime
  • Lower maintenance costs
  • Prevent recurring failures
  • Improve asset reliability
  • Enhance team problem-solving capabilities
  • Better decision-making skills
  • Develop systematic analytical approaches
  • Improve cross-functional communication

Interactive Learning

The workshop includes practical exercises and case studies to reinforce troubleshooting techniques.

Learning Format:

  • Live online or in person
  • Interactive discussions
  • Real-world case studies
  • Hands-on exercises
  • Group problem-solving scenarios
  • Practical applications
  • Structured questioning practice

Who Should Attend

  • Technicians
  • Operators

What Will You Learn?

  • The difference between two key methods: troubleshooting for quick resolutions and RCFA for permanent solutions - when and how to use each
  • A systematic five-step troubleshooting process for rapid problem resolution: define problem, identify cause, determine solution, apply fix, evaluate results
  • Advanced questioning techniques including Socratic questioning and open/closed questioning to efficiently diagnose problems
  • How to properly quantify the full impact of failures - including hidden costs like safety, legal, quality, productivity, and customer impact
  • Building effective RCFA teams - who to involve, roles and responsibilities, and how to lead the analysis process
  • Critical data collection methods immediately after failures - including photos, parts preservation, interviews, and documentation
  • Structured analysis tools for both approaches - including 5-Whys, Logic Trees, SFF-RCM, and proper levels of rigor
  • How to evaluate and measure success through specific KPIs - tracking improvements in reliability, downtime, costs, and prevention
  • Understanding failure consequences and their importance - safety, environmental, operational, hidden impacts and how to assess their severity
  • Essential qualities and skills of effective problem solvers - systematic thinking, communication, decision-making under pressure, and maintaining safety focus

Course Content

Introduction to Problem-Solving

  • Basic concepts and definitions
  • Impact on business performance
  • Types of problem-solving approaches

Troubleshooting Fundamentals

Root Cause Failure Analysis (RCFA)

Implementation and Follow-up

Free Workshops